Terms & Conditions

Welcome to Puffy Duffy (puffyduffy.com). By accessing or purchasing from our website, you agree to these Terms & Conditions. Please read them carefully before using our services.

Orders & Payments

• All prices are listed in USD (or applicable currency).
• We accept major credit/debit cards and other secure payment methods.
• Orders are processed upon successful payment confirmation.
• Puffy Duffy reserves the right to cancel or refuse orders for any reason.

Shipping & Delivery

• We ship to the USA, UK, Canada, and select international locations.
• Delivery times vary based on your location and chosen shipping method.
• We are not responsible for delays due to customs, courier issues, or unforeseen circumstances.

Returns & Refunds

• We offer hassle-free returns within 15 days of delivery (please check our Return Policy for details).
• Items must be unused and in original packaging for a return or exchange.
• Refunds will be processed once the returned item is received and inspected.

Product Information

• We strive to provide accurate product descriptions and images, but slight variations may occur.
• Colors, sizes, and textures may appear different due to screen settings and manufacturing processes.

User Conduct

• You agree to use our website for lawful purposes only.
• Unauthorized use, resale, or modification of our content and products is strictly prohibited.

Limitation of Liability

• Puffy Duffy is not responsible for indirect, incidental, or consequential damages arising from product use or website access.
• Our plush toys are intended for general use; please follow care and safety guidelines.

Changes to Terms

• Puffy Duffy may update these Terms & Conditions at any time.
• Continued use of our website constitutes acceptance of any modifications.

Contact Us

For any questions regarding these Terms & Conditions, contact us at support@puffyduffy.com.