Returns & Exchange Policy

We want you to love your purchase! If you’re not satisfied, you can return or exchange your item within 15 days of delivery.

Return & Exchange Conditions

• Items must be unused, in original packaging, and in the same condition as received.
• Final sale and personalized items are not eligible for return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return

Email us at support@puffyduffy.com with your order details. Once approved, we’ll provide return instructions. Refunds will be processed to the original payment method after we receive and inspect the item.

For exchanges or damaged items, contact us, and we’ll assist you.