Shipping Policy

Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking details once your order is shipped.

Shipping Locations

We currently ship to:

• United States, United Kingdom, Canada, and select international locations.
• If your country is not listed, please contact us at support@puffyduffy.com for assistance.

Estimated Delivery Times

Delivery times vary based on location and shipping method:

• USA: Estimated 5-7 business days
• UK & Canada: Estimated 5-7 business days
• International: Estimated 7-10 business days (varies by destination)

Please note that these are estimated times and may be affected by carrier delays, customs processing, or unforeseen circumstances.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and chosen shipping method.
• Free shipping may be available on select orders (check our promotions for details).

Tracking Your Order

• A tracking number will be provided via email once your order is shipped.
• You can track your package through the carrier’s website or our order tracking page.

Customs & Import Duties (International Orders)

• International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
• Puffy Duffy is not responsible for delays due to customs processing.

Lost, Stolen, or Delayed Packages

• If your package is lost or delayed, please contact the shipping carrier first.
• If you need further assistance, reach out to us at support@puffyduffy.com.
• We are not responsible for stolen packages marked as "delivered" by the carrier.

Address Errors & Order Changes

• Please double-check your shipping address before placing an order.
• If you need to update your address, contact us immediately. We cannot guarantee changes after an order has been processed.

Contact Us

For any shipping-related inquiries, email us at support@puffyduffy.com.